Shipping policy

LAST UPDATED: FEBRUARY 22, 2026

SHIPPING POLICY

At Monarch, we are committed to delivering your order with care, speed, and reliability. This Shipping Policy describes how we process, ship, and deliver orders placed through our store and website as part of the Services.

Please read this Shipping Policy carefully before placing an order. By purchasing from Monarch, you acknowledge and agree to the terms outlined below.

ORDER PROCESSING

All orders are processed within 2–3 business days (excluding weekends and public holidays).

Orders are processed only after successful payment confirmation. During peak product launches, promotional campaigns, or sale periods, processing times may be slightly extended due to high order volumes.

Once your order is processed and dispatched, you will be notified via the contact details provided at checkout.

DOMESTIC SHIPPING (INDIA)

We currently ship across India with the following delivery timelines:

Standard Delivery: 3–5 business days
Express Delivery (if available): 2–3 business days
Free Shipping: On purchase of 2 or more items
Flat Shipping Fee: ₹50 on single-item orders (charged at checkout)

Delivery timelines are estimates and may vary depending on your location, serviceability, and courier partner availability.

ORDER TRACKING

For tracking details and shipment status updates, please contact us using the contact information provided in the Contact section below. Our support team will assist you with the latest tracking information.

DELIVERY DELAYS

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Weather disruptions
Logistics or transportation issues
Public or regional holidays
Government restrictions
High order volumes during sales or launches

Monarch is not liable for delays caused by third-party courier or logistics partners. However, we will make every reasonable effort to assist you in resolving delivery issues.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate and complete shipping details at the time of placing an order.

Monarch shall not be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to incorrect shipping details:

Re-shipment may require payment of additional shipping charges.
Delivery timelines will reset from the date of re-dispatch.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation (or expected delivery date). We will coordinate with the courier partner to investigate and resolve the issue.

Resolutions may include replacement, store credit, or refund, subject to verification.

INTERNATIONAL SHIPPING

Currently, Monarch ships within India only. We do not offer international shipping at this time. Any future updates to international delivery services will be reflected in this policy.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect operational, logistical, or regulatory changes.

Any updates will be posted on this page with the revised “Last updated” date.

CONTACT

For shipping, delivery, or order-related queries, you may contact us at:

Email: customerservice.monarch@gmail.com