Terms of service
PRIVACY POLICY
Monarch operates this digital store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Monarch is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and your transaction history.
• Communications with us including information you provide when contacting customer support.
• Device information including details about your device, browser, IP address, network connection, and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from:
• Directly from you when you create an account, make a purchase, communicate with us, or otherwise provide information.
• Automatically through the Services, including via cookies and similar technologies when you use our website.
• From service providers engaged to support our technology or process information on our behalf.
• From partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on your interaction with us, we may use your personal information for:
• Provide, Tailor, and Improve the Services. To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns, send account notifications, enable reviews, and create a customized shopping experience including product recommendations.
• Marketing and Advertising. To send promotional communications and display relevant advertisements based on your activity on our Services or other websites.
• Security and Fraud Prevention. To authenticate accounts, secure transactions, detect fraudulent or malicious activity, and protect our Services. You are responsible for maintaining the confidentiality of your login credentials.
• Communicating with You. To provide customer support and maintain our business relationship.
• Legal Reasons. To comply with applicable laws, respond to legal requests, participate in legal proceedings, and enforce our terms and policies.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information in the following circumstances:
• With Shopify, vendors, and service providers who perform services on our behalf (IT management, payment processing, analytics, shipping, cloud storage, etc.).
• With marketing and advertising partners, including Shopify’s personalized advertising services.
• When you direct or consent to disclosure, such as through social media integrations.
• With affiliates or within our corporate group.
• In connection with legal obligations, mergers, acquisitions, bankruptcy, or to protect our rights and users.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be shared with Shopify and third parties located in other countries.
We may use Shopify enhanced features that incorporate data from interactions with our store and other merchants. In such cases, Shopify is responsible for processing certain personal information and responding to related rights requests.
To learn more, visit: https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, accuracy, or reliability of third-party sites. Information shared on public or semi-public platforms may be visible to others without restriction.
CHILDREN’S DATA
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information, please contact us to request deletion.
As of the Effective Date, we do not have actual knowledge of selling or sharing personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
No security system is completely secure. Information transmitted online may not be fully secure in transit. Please avoid sending sensitive information through unsecured channels.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights:
• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Managing Communication Preferences (unsubscribe from promotional emails)
Rights may not apply in all circumstances and may be subject to legal limitations.
We will not discriminate against you for exercising your rights. Identity verification may be required before processing requests. Authorized agents must provide proof of authorization.
COMPLAINTS
If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored, or processed outside your country. Where required, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this website with a revised "Last updated" date.
CONTACT
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Email: customerservice.monarch@gmail.com
